Customer Service Plan Template
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Complete Customer Service Plan Template with your personal data - all interactive fields are highlighted in places where you should type, access drop-down lists or select multiple-choice options.
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4C U S T O M E R S E R V I C E P L A N
Customer Care Principles: A combination of your company’s values and customer care guidelines.
(Should be easy to follow and implement; should contain actionable steps and tangible goals.)
Examples:
ABC Company takes pride in its customer relationships and strives to communicate clearly and to
resolve all customer complaints within 24 hours of receipt.
Big Name Company, Inc. recognizes that our customers are the number one priority. We commit to
providing seamless communication across all departments and each representative vows to see
customer problems through to resolution.
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Purpose: A description of the reason for the plan.
Example:
This procedure is intended to ensure that all customer questions, problems or complaints regarding
the use of our products or services are efficiently and promptly handled and resolved.
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Scope: Who and what the plan applies to within your company.
Example:
This procedure applies to all personnel who receive customer calls, contacts or complaints whether
written or oral regarding the use of any products/services offered by ABC Company, LLC.
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This free template brought to you courtesy of
Summer Alexander
Research.
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Parent category: Business