Checklist For Candidate Certification - Apache Taxi printable pdf download

Checklist For Candidate Certification - Apache Taxi

Checklist for Candidate Certification

Date: ____/____/_______

Candidate Name:_______________________________ Candidate Driver # __________________________

Candidate: Please check off each box only when you feel you have a proper understanding of each item.

Task Description

Leasing office hours of operation

Checking in with Leasing Office / getting on the reservation list

Getting required materials for Leasing Agent (Cab Key, Cab Inspection Form, Zone Map, Map

Book, Receipt Cards, Voucher Forms, Printer Paper)

Inspecting your Cab / Pre-trip inspection form

Turning on the equipment (Radio)

Logging In

Booking In

MDT Status and Functions of the Keys / Adjusting Contrast

How to read and use the Fare screen

How to read and use the Taxi screen

How to clear messages

How to Accept or Reject a call

How to read the job screen

How to use the meter

Rate and Meter Laws – How to Flat Rate

How to VOID a call

Discuss Incorrect Order Information hotline

Review Voice and Data Channels and how and when to switch

Radio usage & voice request (Perform a Radio Call Request)

How to CBOOK (Perform a CBOOK)

How to identify electronic flat rate vouchers

How to identify a Time Call

How to read an IVR Call

How to fill out electronic voucher claim form (Perform filling out a Voucher Form)

How to accept hand held vouchers (Perform Accepting an HHV and Calculating Fare)

How to send a general message (Perform a general message)

How to process a credit card (Perform a Credit Card Acceptance)

How and why to fill out the Driver Log

Review Emergency Button Process Code 99 Process

Review Drive Cam Operation (If Installed)

Review Accident Process and Forms

Review Zone Map

Review Map Book and perform finding a location during slow periods.

Review Driver and Cab attributes

Review and Perform Customer Service (opening door, conversation, personals)

Review Airport Pickup / Drop off rules and Credit Card processing at Sky Harbor

Review ADA Act and how to serve customers with disabilities

Checklist For Candidate Certification - Apache Taxi