Delayed Order Apology Letter Page 3


[Your Company Name]
[Street Address]
[City, State ZIP Code]
[phone number - optional]
[email address - optional]
May 19, 2009
[Name of Recipient]
[Company Name]
[Street Address]
[City, State ZIP Code]
Dear [Name of Recipient]:
Thank you for contacting us and letting us know that you have not yet received your
order number [ORDER NUMBER] dated [DATE]. We are truly sorry about this and
have now identified the reason for the delay.
Your order is now expected to be shipped on [DATE] and should arrive by [DATE].
We always strive to provide you with the best possible service and truly value your
business. We sincerely apologize for the error and any inconvenience this delay might
have caused you.
Should you have any questions or if I can be of any further assistance, please do not
hesitate to contact me.
[Your Name]
[Title if any or delete if none]


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