Job Description - Esthetician (Page 2 of 4) in pdf

Job Description - Esthetician Page 2

JOB DESCRIPTION

DEPARTMENT:

The Spa

POSITION: Esthetician

 work with minimal supervision.

 maintain confidentiality of guest information and pertinent hotel data.

Desirable:

1. College degree.

2. CPR certified.

3. Experience with computers, calculators or word processors.

4. Experience in Hospitality Industry in similar position.

5. Previous guest relations training

6. Fluency in a second language, preferably

PHYSICAL ABILITIES

Essential:

Exert physical effort in transporting up to 50 pounds

Endure various physical movements throughout the work areas.

Reach __3__ feet.

Remain in stationary position for __60__ minutes to 7 hours throughout work shift.

Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirable:

1. Well groomed

ESSENTIAL JOB FUNCTIONS

1. Maintain complete knowledge of and comply with all departmental policies/service

procedures/standards. Forbes 5 Star, LHW, AAA Five Diamond and ESPA standards.

2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment

only as intended.

3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and

whatever time of day.

4. Maintain positive guest relations at all times.

5. Resolve guest complaints, ensuring guest satisfaction.

6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

7. Maintain knowledge of hours of operation, memberships, reservations, fees, treatments,

products and merchandise.

8. Set up and organize workstation with designated supplies, forms and resource materials; report

shortages to supervisor.

9. Be familiar with all hotel/spa packages, promotions, prices and rates.

10. Perform opening procedures.

11. Inventory products.

12. Schedule guest appointments.

13. Handle no show appointments.

3/15/2016

Job Description - Esthetician Page 2