Client Satisfaction Survey Page 2
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26.) Blount Discount Pharmacy and its subsidiaries have fully cooperated in all reviews and audits
conducted by the plan.
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7.) The pharmacy staff at Blount Discount Pharmacy and its subsidiaries have exercised professional
judgement, and counseled participants as indicated.
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8.) Blount Discount Pharmacy and its subsidiaries have maintained and operate equipment that
sufficiently meets or exceeds the needs for transmission of claims.
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9.) Blount Discount Pharmacy and its subsidiaries has maintained a signature log that meets or exceeds
the requirements to produce evidencing of participant receipt of covered services.
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10.) Blount Discount Pharmacy and its subsidiaries have collected the applicable copayments,
deductibles, or coinsurance in accordance with the participants service agreement at our reasonable
and customary retail charges.
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11.) Blount Discount Pharmacy and its subsidiaries have demonstrated sound
communication regarding: pharmacy locations, responses to all on-line edits,
resolution of participant clinical grievances, all service related issues, any
malpractice suits or liability settlements, and the cancellation of any malpractice
insurance coverage or a pharmacist convicted of a felony.
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Parent category: Life