Sample Consumer Complaint Letter printable pdf download

Sample Consumer Complaint Letter

When filing a complaint, keep these things in mind:

 Remain calm. Remember, sometimes the person who can help didn't cause the problem.

 Don't use an angry, threatening or sarcastic tone.

 State exactly what you want done about the problem.

 Document each step, and keep copies.

 Start with the seller first. You can resolve many problems by calling a company's toll free number. Even

on the phone, you should know the details of the complaint. You can use the sample letter below to jot

down a few notes before you call. If necessary, ask to speak to a manager.

 If that doesn't work, send a letter or e-mail to the manufacturer's national headquarters or consumer

affairs office. Some experts suggest that a letter is the most effective method for contacting a company.

If e-mails and phone calls don't work, try the old fashioned way.

Remember to:

 describe purchase

 include the name of product, serial number

 include the date and place of purchase

 state problem

 give history

 ask for specific action

 allow time for action

 state how you can be reached

 enclose copies of documents (but never send originals)

Keep copies of all your letters, faxes, e-mails, and related documents.

Sample Consumer Complaint Letter