Information Technology Job Function (Page 2 of 2) in pdf

Information Technology Job Function Page 2

10. Researches and recommends system equipment upgrades and manages equipment

inventory;

11. Sets up and submits production jobs and edits and debugs computer output;

12. Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers,

disk drives, and laser printers) tests personal computers and peripherals on a network to

diagnose, hardware versus software problems and escalates corrective procedures to

other technical resources as appropriate;

13. Acts as a customer liaison for the computing operation, communicating, resolving, and/or

initiating the resolution of problems and concerns;

14. Develops and tests user documentation;

15. Works with hardware vendors to resolve equipment failures/problems;

16. May perform routine security checks on the system;

Installs, repairs and removes wire and cable lines;

17. Assists with complex technical projects;

18. Contributes to unit goals by accomplishing related duties as required.

Typical Requirements

Education: College degree strongly preferred. High school graduate or equivalent with data

processing training, computer operations training, or experience in a multi-operation system or

production control environment preferred.

Skills and Experience: Three to five years of related experience providing customer service in a

technological environment. Knowledge of a variety of hardware, software, programming

languages, and operation systems. Basic knowledge of network protocols and some experience

with computer applications and operating systems. May be tested on appropriate computer skills

as required.

Other

HUCTW generic job descriptions

can be found in HARVie’s Union Contracts section.

Information Technology Job Function Page 2