Commercial Bank Teller - Job Position Description
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1
2GENESEE REGIONAL BANK
JOB POSITION DESCRIPTION
POSITION:
Commercial Bank Teller
REVISED: 06/13
DEPT./BRANCH: Pittsford Branch
JOB GRADE: 2
MANAGER:
Retail Branch Manager
PRIMARY RESPONSIBILITY:
The Commercial Bank Teller (Personal Banker) is responsible to work with customers daily to meet their banking service
expectations. Assist clients, provide product/service information, and identify sales opportunities to enhance client
satisfaction.
PRIMARY DUTIES:
Process any branch transactions, including cash transactions/deposits at work station, opening/closing accounts,
processing loans, etc.
Provide exceptional customer service to all retail banking clients, including commercial, retail, mortgage, and
consumer banking customers.
Maintain high degree of accuracy and ensure compliance in processing new accounts, loan applications, and other
banking services.
Contribute to customer satisfaction by meeting customer product and service requests, resolving customer
problems, and developing ideas to improve service.
Identify and develop qualified leads from existing clientele. Refer business within the bank where appropriate.
Deepen customer relationships through promotion of GRB products and services. (i.e. deposits, consumer loans, HELOC
leads etc.).
Answer phones and make outbound calls as necessary.
Provide coverage at other Bank locations as needed.
Understand and adhere to Bank policies, procedures, controls and regulations.
Follow procedures and take direction from management.
Cross train in other departmental duties.
Active participation in demonstrating the behaviors outlined in the GRB Experience.
Meet expectations in performance, productivity and quality standards.
Adhere to attendance policies.
Other duties as assigned.
SKILLS & OTHER SPECIFICS:
High School Diploma or equivalent required.
Minimum 2 years exceptional customer service experience required.
1-2 years cash handling experience required.
Minimum 2 years in sales/service in the financial services or comparable industry preferred.
General understanding of banking products and services preferred.
Strong interpersonal skills.
Demonstrate professional demeanor and appearance.
Excellent written and verbal communication and listening skills.
Analytical, problem solving and decision-making abilities.
Ability to manage multiple priorities.
Ability to be flexible in work schedule.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
6/6/2013
I://HR/Job Descriptions/Retail Banking
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