Call Center Associate Page 2
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Authorize Cancellation of transactions and / or special
modifications.
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Capture operations in support of the agents with any technical
difficulties and the agencies authorized telephone.
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Verify all checks of agents and share the verification code override.
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Reconciliation of deposits Agents.
Administrative functions
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Make Reports that require the respective areas.
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Inform Supervisors and District Managers about any issues with
their stores.
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Prepare work orders (tickets) for the company in charge of IT.
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Determining the origin of the Authorization Codes (override) in
check cashing operations.
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Filling and updating the different formats of internal control.
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Address comments, questions or gaps from the CSR to the areas
in charge.
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Maintain space and equipment clean and orderly in your
workplace.
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Comply with the instructions of his superiors.
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Adhere to the guidelines of Corporate Security.
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Attend training or retraining for new services indicated and subject
to any assessment
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Comply with and enforce the Rules of Compliance and Privacy.
• Meet all the additional tasks identified by the company
management.
Requirements
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Dynamism and dedication to customer service.
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Bilingual in Spanish and English language
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Skill in handling customers' telephone and Fax.
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Basic computer knowledge (Word, Excel).
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Initiative, unquestioned integrity, ability to adapt to a changing work
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environment.
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Basic knowledge in mathematics.
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Ability to perform multiple tasks simultaneously.
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Attention to detail.
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Ability to resolve conflicts and complaints from customers in an
effective and friendly
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Ability to work under pressure.
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Ability to work as a team.
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