Master Agreement For Transportation By Motor Carrier Page 13
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16APPENDIX A
TO AGREEMENT FOR TRANSPORTATION BY MOTOR CARRIER (AMUSA-114)
Dispatch and Delivery Performance Metrics
Quality Performance Metrics
& Customer Service
1) Dispatch and Delivery Performance Metrics
a)
Definitions (applicable throughout the Agreement):
(i) “Priority Loads” – Shipments with reduced lead times for scheduling and pickup
and immediate time definite delivery requirements at destination.
(ii) “No Shows” – a carrier will be considered as “no show” if they are late to a
scheduled pickup time by >59 minutes. Carrier is permitted to reschedule up to 2
hours in advance of scheduled pickup if needed without being counted as a “no
show.”
(iii) “Transit Time total elapsed time from pickup to delivery
b)
Overall Performance Expectations. Carrier must be consistent and on time in its
performance year round, including through ArcelorMittal’s peak shipment periods. In addition to
being on time, carriers must ensure drivers are professional, paperwork is in order, and follow all
of ArcelorMittal’s scheduling and rescheduling procedures including communication requirements.
Lack of meeting ArcelorMittal performance standards may result in loss of lanes.
c)
Performance Measurements.
(i) Carriers are expected to immediately address performance issues that arise and
outline plans for improvement. All loads that are late, rescheduled, or no show for
carrier reasons will count against the carrier. This includes driver issues,
equipment issues and roadway issues. ArcelorMittal will not count against Carrier
loads that were late due to reasons out of the carrier’s control. These reasons
include force majeure events, supply or production issues, scheduling issues or
error on the part of ArcelorMittal companies.
(ii) Except as noted below, 95% of loads must be scheduled within 24 hours and ship
within 48 hours of release. Loads not scheduled same day of release will revert
back to ArcelorMittal to be scheduled as ArcelorMittal sees fit. This volume will
be counted in calculating the Carrier’s actual volume allocation.
(iii) “No shows” must be rescheduled the same day, if possible. All “no shows” not
rescheduled same day will be rescheduled by ArcelorMittal as ArcelorMittal sees
fit. “No shows” must not exceed 2% per quarter.
(iv) 100% of Priority Loads must be scheduled within 4 hours (less in some cases) and
must deliver consistently to customer expectations. This provision will apply as
long as Priority Loads on a given lane do not exceed 10% of the lane total for the
day. Any Priority Load not scheduled in 4 hours (less in some cases) will revert
back to ArcelorMittal to be scheduled as ArcelorMittal sees fit.
(v) It is understood that ArcelorMittal will work with the Carrier(s) to manage
priorities in an efficient and customer satisfactory manner.
(vi) All loads MUST be delivered in conformance to customer delivery expectations
subject to force majeure.
(vii)Any delivery issues that may or will prevent the Carrier from being in conformance
to customer delivery expectations including force majeure must be communicated
May 2015
Page 13 of 16
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