Master Agreement For Transportation By Motor Carrier Page 14
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16to ArcelorMittal as soon as possible using day time communication channels or the
night time emergency cell phone.
(viii)
Where a Delivery Appointment is required, carrier must arrive at
destination within 1 hour of their scheduled appointment. Carriers are required to
achieve a minimum of 95% on time to delivery appointments year round, as judged
solely by ArcelorMittal.
(ix) ArcelorMittal reserves the right to increase the customer performance goal at any
time during the year with a 30 day notice to the carriers; increases to the
performance goal will be discussed with Carrier and mutually agreed upon. If
Carrier does not have ability to meet the increased performance goal and
agreement can not be reached, ArcelorMittal will have the right to replace carrier
in that lane.
2) Quality Performance Metrics
a) Trailers and tractors must be kept in good repair and safe for over the road transit as defined by
the US FMCSA and for shipments to Canada by the Canadian MOT.
b) Trailers must be free of debris and have no holes or protrusions that may cause damage to
ArcelorMittal Goods through contact or water exposure.
c) Coils will be loaded on lumber beveled at 22 degrees and padded to prevent coil damage. This
lumber will be supported by coil racks unless these devices are forbidden by local or state law.
(for example: CA)
d) Tarps must be intact and applied in such a manner as to prevent ArcelorMittal Goods from coming
in contact with the elements during transit.
e) Driver will be responsible for applying shrouding if shrouding is required. Shrouding material will
be provided by ArcelorMittal.
f)
Side kits may be required.
g) Loads will be secured using approved chain protection devices and in accordance with the rules of
the US FMCSA and for shipments to Canada rules of the Canadian MOT.
h) Drivers must wear all of the personal protection equipment (PPE) consistent with ArcelorMittal
policy.
3) Customer Service
a) Carrier is required to assign a Customer Service Representative (CSR) and/or a Sales
Representative to ArcelorMittal’s account that is accessible and knowledgeable in all aspects in
the Carrier’s business relationship with ArcelorMittal. CSR, sales rep., and any other member of
carrier’s staff should be:
b) Prompt in responding to ArcelorMittal inquiries
c) Prompt in rescheduling loads as necessary - including providing root cause for the reschedule
d) Meet response time guidelines for tenders and carrier performance feedback
e) Be proactive on upcoming issues such as being late for delivery, lost, stolen or damaged loads, or
capacity short comings.
f)
Carrier CSR should have at least 1 back up staff member that is knowledgeable to ArcelorMittal’s
business, and be communicated in advance to ArcelorMittal Steel USA when primary CSR has a
planned absence.
g) ArcelorMittal would also prefer each carrier has a shared email address for ArcelorMittal
operations correspondence.
h) Carriers may propose to have an on-site representative at an ArcelorMittal shipment facility; this
will be decided mutually on a case-by-case basis.
May 2015
Page 14 of 16
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