Project Manager Cv Template - Long Form
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1
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3Michelle Roberts
Account Manager
PERSONAL SUMMARY
AREAS OF EXPERTISE
A hard wording self starter who has a proven ability to pick up the phone, identify
Market research
potential key clients, build relationships and close new business opportunities.
Managing Blue Chip clients
Michelle is a well organised individual who is willing to take full commercial
responsibility for issues such as; managing accounts to maximise profit, customer
Growing accounts
retention, revenue generation, base growth and tenure. She is persistent in her drive
for improvement and has an impressive track record of bringing in new business.
Face to face meetings
She currently oversees the management of over 100 corporate accounts which
generate financial transactions of over £10 million per annum. Familiar with
Process management
relationship building, she is able to maintain a good team spirit and liaise effectiv ely
Processes & procedures
with business Partners, Bankers and Accountants. Michelle is currently looking for a
suitable position with a company renowned for hiring exceptional people & for
Customer interaction
giving them unparalleled opportunities to build their careers & capabilities.
Tenacious and resilient
CAREER HISTORY
Chairing meetings
Utilities Company - Birmingham
B2B Account management
ACCOUNT MANAGER
April 2009 - Present
Rapport building skills
Responsible for working closely with the accounts team to ensure a positive customer
experience & a maximization of revenue. In charge of increasing & maintaining
Scope estimation
customer satisfaction & ensuring that the individual needs of the customer are met.
Guiding a team
Duties:
Offering a first class service to both potential and existing customers.
Project planning
Managing the work of account executives.
Maintaining accurate reference documentation for internal management.
Attending trade shows, exhibitions and events.
Providing weekly metric reports to the client in line with KPIs.
Manage and develop a growing team of remote Sales Developers.
Identifying and cultivating new prospects.
Managing a portfolio of over 20 clients and up to a value of £1 million.
CAREER STATEMENT
Constructing budgets and timelines.
Working closely with creative teams, copywriters, printers & other 3rd party suppliers
“Apart from contributing to
the processes and strategies
which enhance any projects I
Construction Company - Manchester
am working on, I feel that my
May 2008 – March 2009
ACCOUNT MANAGER
greatest strengths are firstly
Responsible for the day-to-day management of the company accounts. This includes
my ability to deliver projects
to agreed timescales.
delivering a highly proactive, reactive and responsive account management service and
Secondly my skill at gaining a
building close and trusted relationships with clients.
clear understanding of a
clients exact needs, and
Duties:
thirdly being able to co-
Supporting the Account Director with the daily running of a busy client facing team.
ordinate and lead all team
Reconciliation and settlement of accounts.
resources whilst at the same
Identify promotional opportunities & integrate them into annual marketing plans .
time building strong working
Managing various online PPC campaigns across a wide range of verticals and
relationship with fellow
advertising platforms.
colleagues and thereby
Assisting with sales pitches to win new business.
getting them to improve their
Growing and developing affiliate marketing campaigns.
performance.“
Providing support for client entertainment, when appropriate.
Management of processes to improve efficiency and reduce risk.
Michelle Roberts
Providing general administrative support for Account Management team.
Helping to monitor competitor activity and report it to the team.
Setting daily workload, tracking progress, revising plans to ensure objectives are met.
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Parent category: Business