Alaska State Automated Payment Tax Division Enrollment Form Instructions Page 2
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4GUIDELINES/INSTRUCTIONS
Alaska Tax Division - Alaska State Automated Payment system
Important Phone Numbers
Tax Division ARU Script
1. System:
Welcome to the Alaska State Automated Payment system.
Audio Response Unit (ARU) toll-free number:
If you have a touchtone phone, please press ‘ 1’ now.
(800) 416-6604
Caller:
1
Customer Service: (800) 204-6394
2. System:
Please press the pound sign (#) after each of the following
• Enrollment Inquiries
entries.
• Received Correspondence and System Inquiries
• ARU payment questions
3. System:
Please enter your ID Number.
• Adding new contacts
Caller:
___________________#
• Payment cancellations, inquiries and PIN changes
• Disabled PIN resets
4. System:
Please enter your PIN.
Caller:
___________________#
Taxpayer Agency Support:
• Corporation: (907) 465-2322
5. System:
Please enter your Payment Code.
• Gaming: (907) 465-3410
Caller:
___________________#
• Unclaimed Property: (907) 465-5885
• Production Tax/Property Tax: (907) 276-1363
6. System:
Please enter your Payment Amount in dollars and cents.
Caller:
___________________#
•
All Others: (907) 465-2371
7. System:
You entered ___________ dollars and ___________
Script Information
cents.
Operating Through The ARU:
8. System:
To accept, press ‘ 1’ . To reenter, press ‘ 2’ .
• The pound (#) button is used to signal the completion
Caller:
1#
-
Go to step number 9.
of each field entry. If this sign is not used, then the
2#
-
Return to step number 6.
system will automatically proceed to the next prompt
9. System:
The earliest day your payment will process is _________.
after 6-7 seconds. Use this to move more quickly
To debit your bank account on this day, press ‘ 1’ . To
through the script.
• Rotary callers will transfer to a voice operator at step
specify a later date, press ‘ 2’ . To cancel this call, press
‘ 3’ .
number 1.
• $5 minimum payment amount.
Caller:
1#
-
Go to step number 10.
2#
-
Go to step number A.
3#
-
Go to step number 11.
NOTE: You do not have to listen to each phrase in its
entirety. Once you are familiar with the system, feel free to
10. System:
For ID # __________, and payment code of __________,
enter the requested information as the script is playing.
the amount of __________ dollars and __________ cents
will be debited from your bank account on __________.
If applicable, please have the following information ready
Your reference number is __________. Repeating
prior to your call:
• ID Number - Federal Employer Identification Number
__________.
(FEIN) or Social Security Number
• PIN (as received by mail)
11. System:
To enter another payment, press ‘ 1’ now. To conclude
this call, press ‘ 2’ or simply hang up now.
• Payment Code (see attached table)
Caller:
1#
-
Return to step number 3.
• Payment Amount (dollars and cents)
2#
-
Go to step number 12.
• Warehouse or Settlement Date
12. System:
Thank you for using the Alaska State Automated Payment
Daily Reporting Cutoff: 12:30 P.M. (AT)/4:30 P.M. (ET) for
system.
transactions to process for next day settlement.
WAREHOUSED DATE (Storing A Payment For A Later Date)
A. System:
Enter the date you want your bank account debited
(MMDDYY).
Caller:
___________________#
B. System:
You entered __________.
C. System:
To accept, press ‘ 1’ . To reenter, press ‘ 2’ .
Caller:
1#
-
Go to step number 10.
2#
-
Return to step A.
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