Alaska State Automated Payment Tax Division Enrollment Form Instructions (Page 4 of 4) in pdf

GUIDELINES/INSTRUCTIONS

Alaska Tax Division - Alaska State Automated Payment system

Questions and Answers

PIN Changes and Disabled PIN Resets

• How do I change my PIN?

Changing your PIN can be performed with a customer service representative at 1-800-204-6394, 24 hours a day, 7 days a

week. Your new PIN will be mailed to you within 7-10 days. Please note that an authorized individual must supply the

customer service representative with the correct Federal Employee Identification Number (FEIN) to make the requested

changes.

• How do I reset a forgotten or disabled PIN Code?

In the event that you have forgotten your selected PIN or have been disabled, a customer service representative must be

contacted at 1-800-204-6394 to have your PIN reset and regain system access.

Enrollment and Prenote Information

• How long does the enrollment procedure take to process any changes or additions to the information on file?

We recommend that you allow 14-21 days to receive your form. If you are changing bank account information, the system

will generate a prenote transaction to confirm the change with your financial institution. Your account will be placed in

prenote pending status for 6 business days during that time.

• What is the procedure for changing my enrollment or registration information?

You may call a customer service representative at 1-800-204-6394 to make contact and address changes. Bank account changes must

be submitted in writing on an updated Enrollment Form. Please submit the updated form to: Alaska State Automated Payment

Enrollment Processing,Tax Division, P.O. Box 173926, Denver, Colorado, 80217-3926.

• Where can I find additional Enrollment Forms?

Enrollment Forms can be obtained online at the URL:

• What does Prenote Pending status mean?

To ensure that all the banking information on your enrollment form is valid, a zero dollar transaction is sent through the

ACH system. A Prenote Pending status signifies that your bank or financial institution is in the process of confirming the

banking information you supplied.

• What do I do if I received a Prenote Rejection letter?

Your Prenote Rejection letter should specifically indicate the problem with your prenote. If you have entered the correct

account number on your enrollment form, you will have to contact your financial institution representative to discuss and

resolve the problem. After the problem is resolved, please resubmit your enrollment form with the correct information.

Alaska State Automated Payment Tax Division Enrollment Form Instructions Page 4