Alaska State Automated Payment Tax Division Enrollment Form Instructions (Page 3 of 4) in pdf

GUIDELINES/INSTRUCTIONS

Alaska Tax Division - Alaska State Automated Payment system

Questions and Answers

General Alaska State Automated Payment and ARU Questions

• What if I do not have a touchtone phone?

At the start of the call, all non-touchtone callers will automatically be transferred to an operator for assistance.

• Can I make multiple transactions on the same phone call?

You may make as many transactions as you wish on the same phone call, using one or multiple IDs.

• What happens if I fail to enter the pound sign (#) after my entry, or after the system’ s repeat of my entry?

The system will assume your entry is complete after 6-7 seconds and will proceed to the next prompt. However, if you fail

to report data to a required field within 6-7 seconds, the system will reprompt that field until you have properly entered the

data.

• What is the purpose of the Reference Number at the end of the call?

The Reference Number is generated by the system to confirm each completed transaction. The Reference Number is

valuable in locating payment information when an inquiry, cancellation or research is necessary. Please retain this number

for your records for each payment reported.

• What is the format of the dollar amount?

Cents must be reported, even when zero. The system will confirm the amount entered in dollars and cents.

• When is the system open to accept my payment requests?

The system is available 7 days a week, 24 hours a day, including weekends and holidays.

• What if my desired debit date lands on a holiday or weekend?

The system will not accept any entered date that is not a valid business day. If you are prompted that the debit date is

invalid, please reenter a date in the correct format (MMDDYY).

• How do I specify a later date to have my payment processed?

After you have entered your dollar amount, you will be prompted to choose the next valid business day or ‘ warehouse’ your

payment to be debited at a later date. Debit dates may be set up to 60-days in the future, but must be before or on the

scheduled due date.

Payment Cancellations, Changes and Inquiries

• How do I cancel a previous payment?

Canceling a payment can be done by calling a customer service representative at 1-800-204-6394, if completing the

cancellation prior to 12:30 P.M. (AT)/4:30 P.M. (ET). Please have your payment Reference Number available. If you do

not know your Reference Number, you can obtain this value by first performing an inquiry on your payment with a customer

service representative.

• What is the last day and time I can call to cancel a payment?

Payments may be canceled as long as they have not been debited to your account. Payments must be canceled by 12:30 P.M.

(AT)/4:30 P.M. (ET) on the banking date prior to the day selected as the payment debit date. Please note that a Reference

Number must be supplied. If the payment you wish to cancel has already been debited from your account, please call the

proper Alaska agency support number.

• Is it possible to change a payment?

No. Payments that you wish to change must be canceled. The replacement payment should be submitted with the proper

changes considered.

• How do I inquire about a previous payment?

Inquiring about a payment can be done by calling a customer service representative at 1-800-204-6394.

Alaska State Automated Payment Tax Division Enrollment Form Instructions Page 3