Form Hud-9838 - Management Review Report For Unsubsidized Multifamily Housing Programs Page 7
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830. Tenant Satisfaction
Yes
No
N/A
Yes
No
N/A
a. Do residents appear reasonably satisfied with the overall
b. Does management respond promptly to maintenance re-
quality of housing services provided by the project?
quests and other resident complaints?
Check areas of satisfaction:
c. Does management have an effective method for resolving
tenant grievances and are tenants aware of it?
Maintenance Services
Security
Comments (indicate item referred to)
Social Services
Other _____________
_________________________________________
List areas of dissatisfaction: ______________________
___________________________________________
31. Tenant/Management Relations Rating: (Check appropriate box)
Superior
Above Average
Satisfactory
Below Average
Unsatisfactory
Part E—General Management Practices—Review any procedures manuals and management plans or management specifications on file.
34. Operating Procedures and Manuals
Yes
No
N/A
32. Organization and Supervision
Yes
No
N/A
a. Is there a procedures manual on-site for staff use?
a. Does owner/agent have system/procedure for providing
field supervision of on-site personnel?
b. Does the manual adequately cover HUD and mortgagee
requirements?
Name of Field Supervisor(s): _____________________
c. Are HUD manuals, handbooks or other guide materials
___________________________________________
available on-site for staff use?
b. Are lines of supervision between on-site staff and agent's
d. Is owner complying with any operating procedures re-
central staff described in writing and understood by staff?
quired by mortgage or Regulatory Agreement?
c. Are duties of on-site staff described in writing (e.g., job
Comments (indicate item referred to)
description, etc.) and are they clearly understood by on-
site staff?
d. Has the owner/agent established a written personnel
policy for employees?
35. Training
Yes
No
N/A
e. Check types of reports agent prepares for owner (give
frequency of reporting):
a. Does agent/owner have a formal on-going training program
for its staff?
Cash flow/accounting _______________________ ;
Check types of training used:
Move Out/Move In _________________________ ;
On-site (Frequency) _________________________
Delinquency ______________________________ ;
IREM
NCHM
Local Colleges
Maintenance _____________________________ ;
Other (specify) _____________________________
Other (specify) _____________________________
b. When on-site staff have questions or concerns, do they
Comments (indicate item referred to)
know who to call for answers? Who do they call?
___________________________________________
c. Does owner/agent have a system to keep on-site staff
33. Staffing and Personnel Practices
Yes
No
N/A
informed of changes in either HUD policies or project
operating procedures?
a. List all staff billed to project account:
Comments (indicate item referred to)
Name (Indicate by
Hours
Monthly
If Free Apt.
Asterisk Those
Date
Per
Salary
Give Bedroom
Living On-site)
Title
Empl'd
Week
or Wage
Size
bdrm
36. On-Site Office Administration
Yes
No
N/A
a. Are there signs enabling tenants/applicants to easily locate
bdrm
the office?
bdrm
b. Is office organized and neat in appearance?
c. Are office hours posted?
bdrm
d. Are office hours convenient for tenants and prospective
applicants?
bdrm
e. Is rent collection policy posted?
bdrm
f. Is affirmative fair housing sign posted?
b. Does above staffing reasonably correspond to that submit-
g. Are emergency phone numbers posted?
ted in support of last rent increase?
Comments (indicate item referred to)
c. Are skills of staff appropriate for this project?
Comments (indicate item referred to)
form HUD-9838 (06/94)
ref Handbook 4566.2
Page 7 of 8
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