Publication 936 - Home Mortgage Interest Deduction

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TeleTax topics. Call 1-800-829-4477 to lis-

ongoing, complex tax account problem or

and who need to resolve a tax problem. These

ten to pre-recorded messages covering

a special need, such as a disability, an

clinics provide professional representation

various tax topics.

appointment can be requested. All other

before the IRS or in court on audits, appeals, tax

issues will be handled without an appoint-

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collection disputes, and other issues for free or

Refund information. To check the status of

ment. To find the number of your local

for a small fee. Some clinics can provide infor-

your 2011 refund, call 1-800-829-1954 or

office, go to

1-800-829-4477 (automated refund infor-

mation about taxpayer rights and responsibili-

look in the phone book under United

mation 24 hours a day, 7 days a week).

ties in many different languages for individuals

States Government, Internal Revenue

Wait at least 72 hours after the IRS ac-

who speak English as a second language. For

Service.

knowledges receipt of your e-filed return,

more information and to find a clinic near you,

or 3 to 4 weeks after mailing a paper re-

see the LITC page on

turn. If you filed Form 8379 with your re-

Mail. You can send your order for

IRS Publication 4134, Low Income Taxpayer

turn, wait 14 weeks (11 weeks if you filed

forms, instructions, and publications to

Clinic List. This publication is also available by

electronically). Have your 2011 tax return

the address below. You should receive

calling 1-800-829-3676 or at your local IRS of-

available so you can provide your social

a response within 10 days after your request is

fice.

security number, your filing status, and the

received.

exact whole dollar amount of your refund.

If you check the status of your refund and

Internal Revenue Service

Free tax services. Publication 910, IRS

are not given the date it will be issued,

1201 N. Mitsubishi Motorway

Guide to Free Tax Services, is your guide to IRS

please wait until the next week before

Bloomington, IL 61705-6613

services and resources. Learn about free tax

checking back.

information from the IRS, including publications,

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Other refund information. To check the

Taxpayer Advocate Service. The Taxpayer

services, and education and assistance pro-

status of a prior-year refund or amended

Advocate Service (TAS) is your voice at the IRS.

grams. The publication also has an index of over

return refund, call 1-800-829-1040.

Our job is to ensure that every taxpayer is

100 TeleTax topics (recorded tax information)

treated fairly, and that you know and understand

Evaluating the quality of our telephone

you can listen to on the telephone. The majority

your rights. We offer free help to guide you

services. To ensure IRS representatives give

of the information and services listed in this

through the often-confusing process of resolving

accurate, courteous, and professional answers,

publication are available to you free of charge. If

tax problems that you haven’t been able to solve

we use several methods to evaluate the quality

there is a fee associated with a resource or

on your own. Remember, the worst thing you

of our telephone services. One method is for a

service, it is listed in the publication.

can do is nothing at all.

second IRS representative to listen in on or

TAS can help if you can’t resolve your prob-

Accessible versions of IRS published prod-

record random telephone calls. Another is to ask

lem with the IRS and:

ucts are available on request in a variety of

some callers to complete a short survey at the

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end of the call.

alternative formats for people with disabilities.

Your problem is causing financial difficul-

ties for you, your family, or your business.

DVD for tax products. You can order

Walk-in. Many products and services

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Publication 1796, IRS Tax Products

You face (or your business is facing) an

are available on a walk-in basis.

DVD, and obtain:

immediate threat of adverse action.

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Current-year forms, instructions, and pub-

You have tried repeatedly to contact the

Products. You can walk in to many post

IRS but no one has responded, or the IRS

lications.

offices, libraries, and IRS offices to pick up

certain forms, instructions, and publica-

has not responded to you by the date

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Prior-year forms, instructions, and publica-

tions. Some IRS offices, libraries, grocery

promised.

tions.

stores, copy centers, city and county gov-

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ernment offices, credit unions, and office

If you qualify for our help, we’ll do everything

Tax Map: an electronic research tool and

supply stores have a collection of products

we can to get your problem resolved. You will be

finding aid.

available to print from a CD or photocopy

assigned to one advocate who will be with you at

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Tax law frequently asked questions.

from reproducible proofs. Also, some IRS

every turn. We have offices in every state, the

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offices and libraries have the Internal Rev-

District of Columbia, and Puerto Rico. Although

Tax Topics from the IRS telephone re-

enue Code, regulations, Internal Revenue

TAS is independent within the IRS, our advo-

sponse system.

Bulletins, and Cumulative Bulletins avail-

cates know how to work with the IRS to get your

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Internal Revenue Code — Title 26 of the

able for research purposes.

problems resolved. And our services are always

U.S. Code.

free.

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Services. You can walk in to your local

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Links to other Internet based Tax Re-

As a taxpayer, you have rights that the IRS

Taxpayer Assistance Center every busi-

must abide by in its dealings with you. Our tax

search Materials.

ness day for personal, face-to-face tax

toolkit at

can

help. An employee can explain IRS letters,

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Fill-in, print, and save features for most tax

help you understand these rights.

request adjustments to your tax account,

forms.

or help you set up a payment plan. If you

If you think TAS might be able to help you,

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Internal Revenue Bulletins.

need to resolve a tax problem, have ques-

call your local advocate, whose number is in

tions about how the tax law applies to your

your phone book and on our website at

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Toll-free and email technical support.

individual tax return, or you are more com-

gov/advocate. You can also call our toll-free

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Two releases during the year.

fortable talking with someone in person,

number at 1-877-777-4778 or TTY/TDD

visit your local Taxpayer Assistance

– The first release will ship the beginning

1-800-829-4059.

Center where you can spread out your

of January 2012.

TAS also handles large-scale or systemic

records and talk with an IRS representa-

– The final release will ship the beginning

problems that affect many taxpayers. If you

tive face-to-face. No appointment is nec-

of March 2012.

know of one of these broad issues, please report

essary — just walk in. If you prefer, you

it to us through our Systemic Advocacy Manage-

can call your local Center and leave a

Purchase the DVD from National Technical

ment System at .

message requesting an appointment to re-

Information Service (NTIS) at

gov/

Low Income Taxpayer Clinics (LITCs).

solve a tax account issue. A representa-

cdorders

for $30 (no handling fee) or call

Low Income Taxpayer Clinics (LITCs) are inde-

tive will call you back within 2 business

1-877-233-6767 toll free to buy the DVD for $30

days to schedule an in-person appoint-

pendent from the IRS. Some clinics serve indi-

(plus a $6 handling fee).

viduals whose income is below a certain level

ment at your convenience. If you have an

Publication 936 (2011)

Page 14

Publication 936 - Home Mortgage Interest Deduction - 2011 Page 14

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