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SAMPLE
TWO PAGE COMBINATION RÉSUMÉ
Louise Johnson
101 North Main Street
Methuen, MA 12345
978-555-5555
An administrator with an established record of increasingly responsible decision making in all phases of
office and personnel management. Highly skilled in the development and implementation of operational
strategies that promote sound business practices. One strategy resulted in a 10% cost of labor over
prior year while improving service to four major accounts in 2009.
Areas of Expertise
Office Management
Customer Service
Training and Development
Budget Administration
Staff Recruitment
Bookkeeping/Billing
Qualification Highlights
Outstanding ability to work with community, governmental and professional groups
Effective in budgeting and long-range planning
Proficient in prioritizing, delegating and motivating
Extensive experience in developing programs from concept to ongoing operation
Exceptional skill in personnel supervision and training program coordination
Relevant Experience and Skills
Management and Administration
Supervised the daily operation of 23-person agency including office administration,
staffing, training, general accounting and client contracts, to ensure weekly goals were
met
Designed and implemented Database program to assist in tracking clients of home
delivered services, to ensure client satisfaction and on-time daily product delivery
Prepared and administrated $500,000 annual operating budget maintaining all budget
targets
Analyzed statistical data and compiled weekly, monthly and annual projection reports,
used data to improve organizational performance and lower costs
Performed bookkeeping functions: Accounts Payable/Receivable, Bank Reconciliation,
Sales Tax Payments, Customer Billing/Invoicing
Organizing and Coordinating
Initiated itemized bidding specification process; evaluated bids and presented
recommendations and lowered overall costs 5%
Conducted feasibility study to centralize operations resulting in projected savings of
$20,000 annually
Coordinated and developed in-service staff training programs saving 2% while
improving customer service
Marketing and Public Relations
Conducted high-energy cold calling campaign, opening new sales territory for a
start-up business, increased new accounts 7% in the first 30 days
Developed ideas for creating new business, prioritized work projects and implemented
follow-up procedures resulting in more efficient and profitable work flow
ValleyWorks Career Center Rev. 9-2009

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Parent category: Business