Form Hhs-700 - Civil Rights Discrimination Complaint Page 7
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8PROTECTING PERSONAL INFORMATION IN
COMPLAINT INVESTIGATIONS
To investigate your complaint, the Department of Health and Human Services’ (HHS) Office for Civil
Rights (OCR) will collect information from different sources. Depending on the type of complaint, we
may need to get copies of your medical records, or other information that is personal to you. This Fact
Sheet explains how OCR protects your personal information that is part of your case file.
HOW DOES OCR PROTECT MY PERSONAL INFORMATION?
OCR is required by law to protect your personal information. The Privacy Act of 1974 protects Federal
records about an individual containing personally identifiable information, including, but not limited to,
the individual’s medical history, education, financial transactions, and criminal or employment history that
contains an individual’s name or other identifying information.
Because of the Privacy Act, OCR will use your name or other personal information with a signed consent
and only when it is necessary to complete the investigation of your complaint or to enforce civil rights
laws or when it is otherwise permitted by law.
Consent is voluntary, and it is not always needed in order to investigate your complaint; however, failure
to give consent is likely to impede the investigation of your complaint and may result in the closure of
your case.
CAN I SEE MY OCR FILE?
Under the Freedom of Information Act (FOIA), you can request a copy of your case file once your case
has been closed; however, OCR can withhold information from you in order to protect the identities of
witnesses and other sources of information.
CAN OCR GIVE MY FILE TO ANY ONE ELSE?
If a complaint indicates a violation or a potential violation of law, OCR can refer the complaint to another
appropriate agency without your permission.
If you file a complaint with OCR, and we decide we cannot help you, we may refer your complaint to
another agency such as the Department of Justice.
Protecting Personal Information
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HHS-700 (10/17) (BACK)
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