Business Systems Administrator Job Description
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Job Title:
Business Systems Administrator
Designation:
Band 2 Administration
Business Systems and Information Management
Work Unit:
14682
Position number:
Business Systems Manager
Responsible to:
Primary Objective
As Business System Administrator you will manage the technical and functional operation, maintenance and support of
PWC business systems and support service desk staff deliver high quality incident and change resolution services.
Key Responsibilities
1. In a team environment, investigate, analyse and prioritise assigned incidents and service requests for PWC business
systems. Action requests, resolve problems, manage internal and external service providers and record all actions.
2. Carry out routine auditing, monitoring, testing, maintenance and ongoing fault rectification of the system’s
environments, services, functions, data, security and integrations to other ICT systems.
3. Consultatively analyse and scope routine and minor change requests to improve efficiency and effectiveness,
manage the development of solutions and implement all changes by accepted change management and control
practices to ensure quality outcomes.
4. Develop and maintain system administration documentation, test procedures and outcomes and knowledge base
articles to a level that enables system and client service continuity.
5. Provide advice, support and assistance to internal and external clients in the development and delivery of business
process improvement, significant and major change projects and system related training.
6. Carry out duties in accordance with Power and Water's safety, environmental and quality policy, safety principles,
corporate values and strategies.
Selection criteria
Essential
1. Knowledge of, or the ability to gain a sound understanding of, system administration of mid range server ICT
business systems and databases.
2. Knowledge and experience in providing information and communication technology (ICT) problem and request
resolution services to clients.
3. High level oral and written communication skills, the ability to develop documentation for ICT systems enhancements
and the ability to interact effectively with people of a different culture
4. Strong work ethic with the ability to work under pressure, set priorities, plan and organise work loads and investigate
and solve problems with minimal supervision and good attention to detail.
5. Ability to work as an effective team member and establish and maintain business relationships with internal staff and
external service providers.
6. Ability and enthusiasm to provide high quality customer service to develop and follow standardised processes to
ensure quality outcomes.
Desirable
1. Experience in system administration of Computerised Maintenance Management Systems ( CMMS ), Oracle
Financials or IBM Maximo applications
2. Information Technology Infrastructure Library (ITIL) Certification or knowledge
Further Information
The maximum remuneration package figure stated for this position includes base salary, superannuation, value of an
extra week's leave and annual leave loading. For further information on the calculation of this package, it is
recommended that you contact Craig Humphris on (08) 8985 8474.
Information on Power and Water can be found on our website at
Privacy
By applying for a job vacancy, you consent to Power and Water managing your personal information as outlined in the
Power and Water privacy policy at You are able to
request, at any time, to view and update the personal information which Power and Water hold about you.
Approved
General Manager
Employee and Organisational Services
July 2011
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Parent category: Business