How To Recognise Assertive Behaviour Worksheet Template Page 7
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10--------------------------------------------------------------------------------------------------------------ASSERT YOURSELF!
Verbal characteristics:
• Firm, relaxed voice
• Fluent, few hesitations
• Steady even pace
• Tone is middle range, rich and warm
• Sincere and clear
• Not over-loud or quiet
• Voice appropriately loud for the situation
• “I” statements (“I like”, “I want”, “I don’t like”) that are brief and to the point
• Co-operative phrases, e.g., “What are your thoughts on this”
• Emphatic statements of interest, e.g., “I would like to”
• Distinction between fact and opinion, e.g., “My experience is different”
• Suggestions without “shoulds” or “oughts” e.g., “How about…” or “Would you like
to…”
• Constructive criticism without blame, e.g., “I feel irritated when you interrupt me”
• Seeking others opinions, e.g., “How does this fit in with your ideas”
• Willingness to explore other solutions, e.g., “How can we get around this problem?”
Non-verbal characteristics:
• Receptive listening
• Direct eye contact without staring
• Erect, balanced, open body stance
• Open hand movements
• Smiling when pleased
• Frowning when angry
• Features steady
• Jaw relaxed
Thinking style:
• “I won’t allow you to take advantage of me and I won’t attack you for being who you
are”
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Module 2: Recognising Assertive Behaviour
Page 7
nterventions
• Psychotherapy • Research • Training
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