Front Desk Receptionist printable pdf download

Job title: Front Desk Receptionist – Ideal job for College Student

Location: Fitness & Dance Studio, Farmington Hills, MI

Job Type: Part-Time Employee, 10-15 hours per week

Years of Experience: 1-3 years, preferably in a retail or corporate setting

Position reports to: Front Desk Supervisor & Group Fitness Manager

Front Desk Job Description: The Front Desk Receptionist manages customer visits

and inquiries, as well as assists with administrative tasks as requested by other

department managers in the building.

☆ ☆ ☆ ☆ Duties And Responsibilities:

1. Answer and direct all calls in a professional, friendly manner and take

complete and accurate messages with the current date and time and deliver

messages to the appropriate party as soon as possible.

2. Greet all incoming clients, youth, and visitors with a warm and friendly

welcome and manage check-in process for appointments and classes

3. Perform data entry of new client profiles and update existing ones in

membership database

4. Check-in for class, training, or appointment, complete and/or update client

information in membership database

5. Provide excellent customer service to all Fitness Clients, Youth students,

Parents, and Coaches and manage client relationships

6. Address and resolve customer questions and issues and maintain contact

logs as necessary in membership database

7. Sort and distribute incoming mail, packages, and other correspondence

8. Maintain, clean and organize the reception areas, studio equipment and

studios as needed

9. Monitor retail merchandise including selling clothing and shoes, food items,

stocking merchandise and food items, and other duties as directed by retail

manager

10. Receive and process registrations for classes, training appointments, etc.

11. Receive and schedule appointments for all departments using scheduling

software and following studio protocols.

12. Process all sales of classes, trainings, memberships, etc. at cash register

13. Close out cash drawer daily and prepare shift close report for manager’s

review.

14. Assist with creating and updating Excel spreadsheets and graphs

15. Update and help maintain social media platforms and blog posts

16. Assist with email marketing and client relationship management projects

Front Desk Receptionist