Customer Service Resume Sample (Page 2 of 2) in pdf

Customer Service Resume Sample Page 2

Kami R. Powers

Page 2

Operations Team Leader June 2000 – February 2001

• Supervised 20-30-member Marketing Representative Teams, mentoring and developing

staff to successfully surpass performance goals.

Trainer, December 1999 – June 2000

• Trained over 3,000 new and existing Marketing Representatives and was responsible for

performance monitoring and evaluation during nesting periods of all new staff.

• Initially hired as Marketing Representative while still in high school, quickly promoted to

Trainer position after short time with company.

Awards:

•

Achieving Company Excellence (ACE) Award, October 2001

•

Going Extra Mile (GEM) Award, April 2000

•

Operations Team Leader of the Month, November 1999

EDUCATION/CERTIFICATIONS

AMERICAN INTERCONTINENTAL UNIVERSITY, Hoffman Estates, IL,

Bachelor’s Degree in Business Administration, online, May 2004

SOUTH PLAINS COLLEGE, Levelland, TX

Key coursework in business management

Certified AT&T Trainer, June 2003

Certified Nextel Trainer, April 2004

COMPUTER SKILLS

MS Office ◦ ADE/Blackwolf Platform ◦ PeopleSoft ◦ Outbound Scheduling System (OSS)

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Customer Service Resume

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