Accounting Resume Examples Page 10
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10RÉSUMÉ
E XAMPLE:
I nformation
&
C ommunication
S ystems
Antonio Esposito
516-987-6543 | aesposito@fordham.edu
987 Main Road, Hempstead, NY 11999
EDUCATION
Fordham University - Gabelli School of Business
Bronx, NY
Bachelor of Science in Business Administration
May 2014
Dual Concentration in Information Systems and Finance
Cumulative GPA: 3.24; Major GPA: 3.5
Worked up to 20 hours per week while attending school full-time
TECHNICAL SKILLS
SOFTWARE:
MS Office, including advanced knowledge of Word, Excel, PowerPoint, and Access
Strong knowledge of Magic ticketing system; Bloomberg terminal; SharePoint
LANGUAGES:
Experience with SQL, Java, C++, HTML, Dreamweaver
SOCIAL MEDIA: Drupal, Wordpress, Tumblr, Twitter
HARDWARE:
Troubleshooting with routers, switches, printers, and network cables
WORK & LEADERSHIP EXPERIENCE
Fordham IT Help Desk & IT Customer Care Center
Bronx, NY
Student IT Consultant
February 2011 – May 2011, September 2011 – May 2012
Provide timely, courteous and efficient technical assistance to up to 80 students, faculty and
•
staff per day; ensured proper connection to network; installed anti-virus software, updated
Windows, and installed and configured network connections to ensure smooth functioning
Answered numerous phone calls on multiple lines, assisting faculty and students with account
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claiming and web portal issues and providing technical support and training to individuals with
a variety of simple and complex challenges
Documented every customer contact by processing it through the Magic SDE ticketing system,
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and ensured all complex issues were quickly resolved. Calmly responded to clients under
stress. Where necessary, effectively escalated issues to supervisors
Paint & Go
Hempstead, NY
Painter & Foreman
May 2011 – September 2011
Supervised and managed 8-10 person home renovation and painting team, including
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scheduling and coordination of project work for multiple clients simultaneously
Provided high-level customer care assistance to all customers via phone, email, and in person;
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repeatedly commended for superior service. Brought in new business through referrals
Organized and compiled customer data using Microsoft Office and Microsoft Dynamics CRM,
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allowing the company to analyze and focus on its target market segment, leading to a 15%
increase in sales even during recession
Fordham University Campus Security
Bronx, NY
Security Assistant & Dispatcher
October 2009 – May 2010
Quickly and calmly responded to up to 50 radio and emergency phone calls per day
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Operated dispatch radio to security vehicles and recorded information concerning emergency
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events on campus to ensure student safety and maintain compliance with regulations
ACTIVITIES & LEADERSHIP
Gabelli School of Business—Freshmen Mentorship Program
Summer 2011-Present
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ο Helped up to 30 students per year to get acclimated to college lifestyle and get involved
with community service projects
Member, Fordham Finance Society
Fall 2009-Present
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Beta Alpha Psi – Business Honor Society
Fall 2009-Present
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