Customer Service Managerial Resume Template Page 2
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Maintained and updated standard operating procedures, employee training program, and Remedy
administration program. Performed annual reviews of all personnel.
Jeff Seeker
Page 2
(Nextel Business Group, continued)
Call Coordinator / Service Support Specialist (1997 – 1998)
Provided technical support to end users for PC-related issues. Reviewed calls, performed
troubleshooting, routed calls to appropriate service group as necessary.
Maintained call and problem management logs, followed up with all users to ensure resolution of
problems.
Monitored and maintained desk side queue, dispatched technical service personnel to user
locations.
Coordinated efforts with help desk and desktop support manager to ensure proper escalation and
arrange resource relocations.
Oversaw equipment and user set up for all new users.
Shipping and Receiving Coordinato (1996 – 1997)
Managed receiving and deployment of all computer equipment for large financial services
company.
Ensured all new equipment entered into system, and that all equipment functional upon receipt.
Supervised logistics of allocating equipment to appropriate groups. Prepared equipment for
installation prior to forwarding.
Maintained inventory records of all equipment purchased, and provided management with reports
to match received goods with purchase orders.
E
T
DUCATION AND
RAINING
Certificate of Completion, Two-week Microsoft Systems Engineer Bootcamp (1999)
Course work in Business Administration, Nordel County College, Caldwell, NJ
L
C
ICENSES AND
ERTIFICATIONS
MCSE XP (in progress)
MCSE 2000
A+
A
R
WARDS AND
ECOGNITION
Certificate of Excellence, 1999
Excellent Spirit Award, 2001
Outstanding Customer Service Award, 2001
L
ANGUAGES
Fluent in Spanish
P
O
ROFESSIONAL
RGANIZATIONS
Microsoft System Engineers Club
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Parent category: Business