Job Application Form Page 10
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13Food Store Application Only
Food Store Application Only
13. You have set aside the following day to complete some required changes to the cigarette
16. A friend of yours has just started working for another one of our stores nearby and you have
For office
For office
kiosk. Your manager informs you that the next day a new team member will be starting
been discussing the differences between the two stores. It becomes apparent to you that
use only
use only
and asks you, as the most experienced member of the team, to spend the day
this other store has recently made some improvements to their processes and procedures.
training them on the tills. Do you...?
What do you do?
A
Get the new starter to help you with the kiosk changes and carry out the training
A
Raise this with your manager and suggest they visit the local store
the day after
B
Speak to your colleagues and manager about this and suggest you work closely
B
Spend the majority of the day fully training the new starter and work on the
with the other store to find out how you can share ideas
kiosk changes later in the day
C
Suggest to your friend that their manager talks to your manager
C
Train the new starter quickly on the basics, then get on with the kiosk changes
D
Mention it to a couple of your colleagues during a tea break
and complete the training the following day
The remaining questions are to be answered by applicants for Team Leader roles
D
Ask your manager if they can find someone else to train the new starter as you
only. If you are applying for a Customer Team Member vacancy you do not need to answer
need to get the kiosk changes done
these questions.
14. You have recently noticed a colleague being abrupt and off-hand with you. You have always
17. Your Store Manager has released the latest Mystery Shopper report, which has highlighted
got on well with this colleague before and don’t understand why they are acting this way
several issues with customer service requiring immediate attention. The team have been
towards you. How do you deal with it?
working hard to deliver improvements but there appears to have been no significant change
A
Speak to your manager about your colleague’s attitude towards you and ask them
since the last report. After reading the report fully, what action do you take with the team?
to talk to your colleague
A
Hold a meeting with your team to communicate and discuss the issues, gather
B
Act in a friendly and helpful manner towards your colleague
suggestions for improvement and put together an action plan
B
Mention it at the next team meeting and tell them you expect to see improvements
C
Have a chat with your colleague to find out if there is a problem that you could
help with
C
Speak to each team member to get a greater understanding of the issues
D
Keep busy with your work and try not to let it bother you
D
Create an action plan for improvement and present it to your team at the next
team meeting
15. You are chatting to a colleague who tells you that when they last took annual leave their
18. You have recently noticed that one of your Customer Team Members has been arriving 15
department suffered as there was nobody else fully trained to provide cover. They are due
minutes late for their shift and turning up looking untidy, with a dirty uniform. What action do
to go on holiday in two weeks time and are worried that they will return to a
you take?
large workload again. How do you respond?
A
Have a quiet word with the Customer Team Member before they start their next
A
Sympathise with your colleague and suggest they speak to the manager
shift to try to resolve the issue
B
Sympathise with your colleague and go and speak to your manager about
B
Monitor the situation over the next few weeks and keep a record of any
the problem
further instances
C
Inform your colleague that you would be very happy to support their department
C
Let the Customer Team Member know that you are aware of the situation and try
during this time
to establish whether there are any underlying problems and if there is anything
you can do to help
D
Speak to your manager and suggest that you spend time working alongside your
colleague over the next two weeks so you can help out
D
Arrange a formal meeting with them, recording the interview discussion with dates
and times
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