Quality Improvement Plan Template Page 2
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16Quality Improvement Plan
Facility
Date of the Current Plan
Section 1
Introduction
Introduction : Mission, Vision, Scope of Service (Describe briefly the Facility’s program that
will be covered by this Plan, including the Facility’s Name’s mission and vision, the types of services
provided, its relative size, etc,)
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The following Quality Improvement Plan serves as the foundation of the commitment of the
this Facility’s Name to continuously improve the quality of the treatment and services it
provides.
Quality. Quality services are services that are provided in a safe, effective, recipient-
centered, timely, equitable, and recovery-oriented fashion.
(Facility’s Name ) is committed to the ongoing improvement of the quality of care its
consumers receive, as evidenced by the outcomes of that care. The organization
continuously strives to ensure that:
The treatment provided incorporates evidence based, effective practices;
The treatment and services are appropriate to each consumer’s needs, and available
when needed;
Risk to consumers, providers and others is minimized, and errors in the delivery of
services are prevented;
Consumers’ individual needs and expectations are respected; consumers – or those
whom they designate – have the opportunity to participate in decisions regarding
their treatment; and services are provided with sensitivity and caring;
Procedures, treatments and services are provided in a timely and efficient manner,
with appropriate coordination and continuity across all phases of care and all
providers of care.
Quality Improvement Principles. Quality improvement is a systematic approach to
assessing services and improving them on a priority basis. The (Facility’s Name) approach
to quality improvement is based on the following principles:
Customer Focus. High quality organizations focus on their internal and external
customers and on meeting or exceeding needs and expectations.
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