Sample Business Continuity Plan Page 27
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34Notification Scripts
This procedure is to be used by all [your compnay] Company employees when
contacting other employees at home to notify them of the occurrence of a disaster.
The purpose of this procedure is to standardize the information given to employees
regarding a disaster and to prevent disclosure of information regarding the disaster
to anyone outside of [your compnay].
Individuals making notification phone calls as a result of a disaster should also be
aware of the fact that it is possible that the employee was at the site of the disaster
when it occurred. Using this script will prevent unnecessary panic for the family
members of the employee.
Contacting Via Direct Phone Contact
Hello, may I speak with _________________________________________
please?
If employee is not home, state the following:
When he/she returns, would you ask them to please contact me immediately at
the following number _____________________.
If employee is at home, explain the following:
Give the employee a brief description of the situation that has occurred and what
it has impacted and estimate of the length of outage, if known.
Tell the employee where to report and when and how long they should expect to
stay.
Remind them to bring any recovery procedures with them.
If travel arrangements have been made for the employee, inform them of what
they are.
If travel arrangements are to be made by the employee, inform them of where
and when they are expected and verify they have the information to make the
arrangements.
If employee is to remain at home, inform them that they are to remain on-call
and prepared to report to work.
Remind the employee that they are not to speak to anyone regarding the
situation.
Contacting Employees via Email
To all employees of [your compnay],
Please be advised we have experienced a disruption of our critical core business
functions. (Provide general details as to what happened, what it has impacted
and the estimated length of downtime.)
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