Risk Management In Mental Health Services Page 10
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541.4 Risk Management in the HSE
The HSE recognizes the interdependencies of risks, e.g. the relative safety
of the service user and staff is dependent on the safety of the
2
environment in which care is delivered
. For the HSE there is a number of
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categories of risk identified for risk management purposes
these include:
■
Risks of injury (to patients, staff and the public)
■
Risks to the service user experience
■
Risks to the compliance with standards
■
Risks to objectives and projects
■
Risks to business continuity
■
Risks to reputation
■
Risk to finances
■
Risk to the environment.
The HSE has adopted the Australian New Zealand Risk Management
Standard (AS/NZS 4360: 2004) which describes a process for risk
management. This process is outlined in Figure 1.1 below.
Establish the Context
Identify Risks
Analyse Risks
Evaluate Risks
Treat Risks
Figure 1.1: The Risk Management Process, (AS/NZ 4360:2004)
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Standard 4.1 of the MHC Quality Framework notes the importance of the physical environment
“Stakeholders see the quality of the physical surroundings as having a strong impact on those using
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mental health services and on their recovery processes. ” (p.48).
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HSE (2007) Risk Management in the HSE; An Information Handbook. Office of Quality and Risk.
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