Risk Management In Mental Health Services Page 7
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54professional and the service user to understand and take responsibility for
all possible consequences for certain treatment decisions, including
benefits and risks.
The HSE has adopted the Australian New Zealand Risk Management
Standard (AS/NZS 4360: 2004) as the common process by which to
manage risk. The AS/NZS 4360:2004 is widely used in healthcare as it
provides a flexible framework that can be applied to clinical and non-
clinical risk.
The aim of this document is to provide guidance on risk management in
the HSE, and support mental health services in adopting a systematic
approach to risk assessment at all levels and across all disciplines, thus
enabling risk management to be embedded in day to day practice. Whilst
it does address key issues, it does not claim to be exhaustive. This
guidance is aimed at all those working in and accessing the HSE
who have an interest in improving patient safety and quality of
mental health services. This includes clinical staff, managers, risk
advisors/managers, as well as service users, their relatives and
carers. It is designed to be multi-purpose; it can be used by
clinicians as a reference source for clinical risk management, it can
be an information source on approaches to risk management for
service users, it can guide the mental health service manager in
working on a service-wide risk management process, it can be used
by a multidisciplinary team in working with managers to develop a
risk management process, or in discussing the care of an individual
service user.
The remainder of Chapter One provides information on the relevant policy
and regulatory frameworks which provide direction on risk management
activity and process. A key driver is the HSE Quality and Risk Standard
which provides the defined HSE approach to quality and risk management
across all services and functions. This chapter also considers the concept
of risk in the context on mental health services.
Chapter Two outlines the main elements of the integrated risk management
process and how risk management is everyone’s concern and should be
applied to all aspects of service provision across the organisation.
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