Risk Management In Mental Health Services Page 37
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54Achieving an effective organisational response to the issue of work-
related aggression and violence from both health and safety, and quality
and risk perspectives will require a cohesive integrated approach. Health
and safety priorities include establishing full compliance with risk
assessments, while quality and risk priorities include addressing high risk
issues which can achieve significant impact in the shorter term. It is critical
however that these efforts are not simply integrated with each other, but
also with the broader organisational strategy for managing aggression and
violence. It is imperative therefore that a strong working liaison exists
between those responsible for health and safety, quality and risk, and the
implementation of the aggression and violence strategy (HSE, 2008).
4.2.3
Staff Training and Support
The training of all staff should include the management of risk. Training
should be available at a number of levels to address the learning needs of
different staff. Mental health services staff should be supported to
exercise professional skills in terms of effective information sharing.
Mental health staff should be enabled with the knowledge and skills to
collaborate fully with service users, carers and with other agencies and
disciplines in order to safeguard public safety and individual care. In
addition, all staff should receive specialist training on the prevention and
management of aggression and violence.
The benefits of an effective risk management strategy can only be gained
through involving all staff. Planned, not piecemeal methods should be the
strategy for good practice when addressing risk in mental health services. All
staff, whether directly or indirectly involved, should be clear on what is
expected of them, this may best be achieved by providing training for
multidisciplinary teams as a unit.
Communication, service user and staff safety, and training are all areas
which support the delivery of best practice in relation to risk management.
The following list of principles provides a useful summary for this area
(Table 4.1).
36
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