Risk Management In Mental Health Services Page 51
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54Appendix 2
Incident Management
It is the policy of the HSE that all incidents shall be identified, reported,
communicated and investigated (HSE, 2008). All persons/agencies
providing services or advice, directly or indirectly, to or on behalf of,
including agencies and services funded by the HSE must have in place
compatible policies and procedures. The HSE Incident Management Policy
and Procedure outlines five phases in incident management these include:
1.
Identification
2.
Immediate management
3.
Reporting
4.
Incident investigation
5.
Closing the incident loop
For further information please refer to the full policy document with
associated tool kit of documentation HSE intranet
(
k/Documents
Internet access via:
Management.html
For the management of Serious Incidents (SI), the HSE has issued policy
and guidance (HSE, 2008). The management of serious incident
document is designed to enable HSE employees and HSE funded
agencies to understand how the HSE manages Serious Incidents in a
timely and effective way. The CEO has established a Serious Incident
Management Team (SIMT) led by a National Director. When the SIMT is
notified through the line management structure that a SI has occurred
they must take responsibility to ensure that the incident is managed
appropriately. The Serious Incident Management Policy and Procedure is
not intended to replace local incident management and reporting, rather it
is there to be used in circumstances where a national or integrated
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