Rma Request Form (Page 2 of 6) in pdf

Your

RMA Request

in detail

Different types of RMA

RMA stands for

Return Merchandise

Authorisation. This document addresses return policies applicable to

products purchased by Avnet Technology Solutions customers („reseller“) that are requested to be retur-

ned to Avnet Technology Solutions for repair, replacement or credit.

We have determined different types of RMA:

„Warranty RMA“

„ Delivery complaints“

For product that is technical defective within our delivery‘s warranty

For complaints on deliveries of Avnet Technology Solutions, our Custo-

period and that is not handled directly by the manufacturer, our Customer

mer Service team ist responsible for handling the request.

Service departement is responsible for handling the return request for

Typically this is for

repair, replacement or credit.

transport damages

or missing, incomplete or wrong deliveries

The Customer Service Department can be contacted by:

E-Mail:

RMA could be applicable depending on the situation. Customer Service

For UK and Ireland: +44 (0) 1675 438600

Departement can be contacted by

For Germany and the Rest of EMEA: +49 (0) 2153 733-733

E-Mail:

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„Other RMA“

„Credit Only“ or „Credit and Rebill“

For products to be returned for other reasons than „Warranty RMA“ or

For corrections on invoices of Avnet Technology Solutions, our sales

„Delivery complaints“, as described above, our sales team is responsible

team is responsible for handling the request. RMA is not applicable since

for handling the request for return.

there is no return of goods.

Typically this is for returns to the stock of Avnet Technology Solutions

when resellers placed wrong orders

when our sales team placed wrong orders

Rma Request Form Page 2