Rma Request Form (Page 3 of 6) in pdf

Simple

Professionell

Avnet Customer Service

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RMA Conditions

RMA Request Procedure

Mandatory Return Requirements

Reseller need to complete and return to us by email the

If you do not comply with our conditions we reserve

RMA Request Form, hereby attached. On receipt of

the right to return the goods to you at your cost and/or

the RMA request form we will verify the details for their

charge additional cost of at least 30 Euro for each single

completeness and correctness. If the request is not

intem, based on the condition of the product and/or pa-

approved (fully), we will inform you accordingly. If the

cking. Handling the RMA, restocking and/ depreciating

request is approved, our Customer Service Department

the product, generate this cost.

will email to you the RMA approval form with the RMA

number and the required transport arrangements.

RMA Approval Form

You are only allowed to send back products when they

RMA Request Form

have been approved for return on an RMA approval

At the top of the RMA Request Form you can find the

form.

customer details section. Please fill in completely the

company details and only fill in the collection details

The RMA approval form expires after 10 calendar days.

when they are different from the company details.

Packaging

You can find the following product details in the section

All boxes must have the RMA number visible on the

above in this document.

outside of the box and must have a copy of the RMA

P/N: Avnet part number or, when not available,

Approval Form.

manufacturer part number. However, for memory we

need the manuacturer part number!

If you send back multiple RMA numbers, please pack

Quantity: Amount of product

them in separate boxes by RMA. Each box must have

S/N: Manufacturer serial number or, when not available,

th RMA number visible on the outside of the box and

manufacturer date code (eg for memory).

must have a copy of the RMA approval form. These can

Detailed reason: Detailed description of the reason for

then be packed together in an outer box, but all separate

return. In case of „Warranty RMA“ we need a detailed

RMA numbers must be visible on the outside of the outer

description of the technical failure in English.

box.

Invoice Avnet invoice number or, when not availble

Avnet delivery number.

You are required to have the product properly packed,

so that any product or packaging damage that can occur

during shipment, is eliminated.

Rma Request Form Page 3

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