Letter Writing (Page 2 of 8) in pdf

Letter Writing Page 2

Letter of Complaint Planning Sheet

Your task is to complete a letter of complaint to a business in your hometown. To complete the letter, you will have

to know several things. To decide what to include in your letter, answer the following questions before you begin the

letter:

1. Who is the person who can help you with your problem? What is the address that will reach him/her?

2. What exactly is the problem that you have with the business? Be specific about the details of the problem.

3. How did this problem come to your attention? In other words, how did you find the problem?

4. What do you want the company to do to correct the problem? If you can give the person some specific

guidance about the solution to the problem which would satisfy you, then he/she can work with you more

easily to see that the problem is solved.

5. How can the person reach you to tell you what the company will do to satisfy you? After all, if the

company representative cannot reach you, your problem will not be solved.

Now that you have the essential information down, complete the letter using the proper business letter format that

your teacher has taught you.

ASSESSMENT 3C.I

Letter Writing Page 2