Irs Publication 555 - Community Property Page 14

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How To Get Tax Help
email.
Get information on starting and operating a small
You can get help with unresolved tax issues, order free
business.
publications and forms, ask tax questions, and get informa-
tion from the IRS in several ways. By selecting the method
that is best for you, you will have quick and easy access to
Phone. Many services are available by phone.
tax help.
Free help with your return. Free help in preparing your
Ordering forms, instructions, and publications. Call
return is available nationwide from IRS-certified volun-
1-800-TAX-FORM (1-800-829-3676) to order cur-
teers. The Volunteer Income Tax Assistance (VITA) pro-
rent-year forms, instructions, and publications, and
gram is designed to help low-moderate income taxpayers
and the Tax Counseling for the Elderly (TCE) program is
prior-year forms and instructions. You should receive
designed to assist taxpayers age 60 and older with their
your order within 10 days.
tax returns. Most VITA and TCE sites offer free electronic
Asking tax questions. Call the IRS with your tax
filing and all volunteers will let you know about credits and
questions at 1-800-829-1040.
deductions you may be entitled to claim. To find the near-
est VITA or TCE site, visit IRS.gov or call 1-800-906-9887
Solving problems. You can get face-to-face help
or 1-800-829-1040.
solving tax problems every business day in IRS Tax-
As part of the TCE program, AARP offers the Tax-Aide
payer Assistance Centers. An employee can explain
counseling program. To find the nearest AARP Tax-Aide
IRS letters, request adjustments to your account, or
site, call 1-888-227-7669 or visit AARP’s website a
www.
help you set up a payment plan. Call your local
Taxpayer Assistance Center for an appointment. To
For more information on these programs, go to IRS.gov
find the number, go to
or
and enter keyword “VITA” in the upper right-hand corner.
look in the phone book under United States Govern-
ment, Internal Revenue Service.
Internet. You can access the IRS website at
IRS.gov 24 hours a day, 7 days a week to:
TTY/TDD equipment. If you have access to TTY/
TDD equipment, call 1-800-829-4059 to ask tax
questions or to order forms and publications.
Check the status of your 2011 refund. Go to IRS.gov
TeleTax topics. Call 1-800-829-4477 to listen to
and click on Where’s My Refund. Wait at least 72
pre-recorded messages covering various tax topics.
hours after the IRS acknowledges receipt of your
e-filed return, or 3 to 4 weeks after mailing a paper
Refund information. To check the status of your
return. If you filed Form 8379 with your return, wait
2011 refund, call 1-800-829-1954 or 1-800-829-4477
14 weeks (11 weeks if you filed electronically). Have
(automated refund information 24 hours a day, 7
your 2011 tax return available so you can provide
days a week). Wait at least 72 hours after the IRS
your social security number, your filing status, and
acknowledges receipt of your e-filed return, or 3 to 4
the exact whole dollar amount of your refund.
weeks after mailing a paper return. If you filed Form
E-file your return. Find out about commercial tax
8379 with your return, wait 14 weeks (11 weeks if
preparation and e-file services available free to eligi-
you filed electronically). Have your 2011 tax return
ble taxpayers.
available so you can provide your social security
Download forms, including talking tax forms, instruc-
number, your filing status, and the exact whole dollar
tions, and publications.
amount of your refund. If you check the status of
your refund and are not given the date it will be
Order IRS products online.
issued, please wait until the next week before check-
Research your tax questions online.
ing back.
Search publications online by topic or keyword.
Other refund information. To check the status of a
Use the online Internal Revenue Code, regulations,
prior-year refund or amended return refund, call
or other official guidance.
1-800-829-1040.
View Internal Revenue Bulletins (IRBs) published in
Evaluating the quality of our telephone services. To
the last few years.
ensure IRS representatives give accurate, courteous, and
Figure your withholding allowances using the with-
professional answers, we use several methods to evaluate
holding calculator online at
the quality of our telephone services. One method is for a
second IRS representative to listen in on or record random
Determine if Form 6251 must be filed by using our
telephone calls. Another is to ask some callers to complete
Alternative Minimum Tax (AMT) Assistant available
online at
a short survey at the end of the call.
Page 14
Publication 555 (March 2012)

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