The Old Mill Dining Room Server Job Description
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1
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3THE OLD MILL DINING ROOM SERVER
JOB DESCRIPTION
BASIC RESPONSIBILITY:
To pleasantly, attentively and professionally serve the needs of the guests while providing a HIGH LEVEL
of service that involves but is not limited to: the service of food and beverages as indicated on the
assigned function prospectus. This will be provided through efficient and quality service which will
culminate in customer satisfaction as measured through letters of satisfaction, repeat clientele and
referrals.
JOB REQUIREMENTS:
Smart Serve Certification (required by law)
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Food safe handler’s certificate preferred
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Ability to work independently as well as in a team environment
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Ability to effectively handle customer complaints
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Excellent serving knowledge/skills to include but not limited to:
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Providing professional, friendly and caring customer service
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Ability to multi-task and prioritize timing of service
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Ability to proficiently and timely serve food and beverage
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Ability to articulate descriptive details of menu and daily specials
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Demonstrate up selling & suggestive selling
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Maintaining a clean & safe working environment
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Experience handling cash/credit card transactions
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Point of Sale proficiency- Squirrel POS
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Demonstrates thorough knowledge of:
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Wine service (proper bottle opening and pouring)
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Food: Preparation and presentation
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Mixed Drinks and related garnishes
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Cocktails varieties
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Beer varieties
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Understanding different types of glassware and china
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Effective communication skills (written & verbal)
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Adherence to company’s grooming/uniform policy
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Adherence to company policies/procedures
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Positive guest interaction
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Positive staff interaction
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Must be able to work days, evenings, weekends all holidays (i.e. Christmas Day, Easter Sunday,
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Mother’s Day etc.)
Ability to lift and carry up to 14 kg/ 30 lbs.
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REPORTING RELATIONSHIP: The Dining Room Server works under the direction of the Dining Room
Manager.
DUTIES AND RESPONSIBILITIES:
Sign in and hand scan
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Check Board for section assigned
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Check with manager for special instructions-table changes
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Prepare the side station with coffee cups; sideplates; saucers;
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With help from busser (and only if necessary) move tables and chairs
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Wipe the salt and pepper with a wet cloth and sugar bowls;
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Polish the glasses
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Check and straighten silverware at the table
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Fold napkins and make cutlery set-ups for resetting
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Check cups and glasses for chips and cracks
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Crumbing the chairs; wipe for dust
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Make sure table is in tip-top shape
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Table is level; chairs straight in front of setting
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Find out the soup of the day
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Parent category: Business