The Old Mill Dining Room Server Job Description Page 2
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3Greet the customer if you come into contact with them or assist them by pulling out a chair, or
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with their coat or cane or whatever.
Go to the table and greet the customer with a smile
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Offer beverages; take order; punch into squirrel ensuring right table; then review table to ensure
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the right drinks; press done; get order from the service bar
Offer customer the choice of buffet or a la carte; if chooses a la carte try to sell an appetizer,
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salad or soup before the main courses; what you would recommend with their choice of main
course- fair appetizer portions
First take the order, once a main course is chosen, suggest an appetizer
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Offer wine with the meal would you be interested in any wine with your meal? Bring wine list if
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requested
If buffet is chosen ensure that the table is cleared regularly and silverware is replaced as needed.
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Always focus on the table to see if more refreshments/drinks/wine are needed Wine or coffee top-
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ups.
Ensure that creamer and milk jugs are full and labeled for customers having coffee or tea or
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specialty coffees
A la carte – offer fresh ground pepper; for dishes that need it parmesan cheese and steak knives
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(assist in cutting meat if necessary for seniors or disabled people)
Server asks during the service if everything is okay and does frequent guest satisfaction checks
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Bring any/ all problems or issues to the Manager’s attention so he/she is aware of them
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Replace the silverware; always use a napkin wrapped around it for hygiene.
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Reset any tables that need resetting; Servers are not to overload the trays due to breakage and a
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safety hazard to the busser
Distribute evenly on trays
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Customer requests the check
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Recall the table in squirrel; Review ensuring correct table and orders; Print the check. Review
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again to make sure everything served is there. Present in a clean check folder with an Old MILL
pen to the person who requested it. With a smile and pleasant attitude; smile and thanking them
If paying by cash, return change without questions (without asking if change is required); unless
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the customer says that there’s no change required; but do not ask) NO QUESTIONS and settle it
immediately.
If paid by credit card and it does not authorize, bring to the Manager’s attention If no name on the
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card; do an manual authorization enter credit card number in squirrel Ask Manager
No tip to be added manually, unless under Manager’s instructions and installed by manager only
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Do not count tips in front of customers
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Make sure the credit card slip is signed Settle the check
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When customer leaves thank them with a smile and say, “Looking forward to seeing you again”.
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CASH OUT- splitting money
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SIDE STATION- needs to be neat and clean; in tip-top shape for next shift
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OTHER RESPONSIBILITIES:
Assist in the training of new employee’s as required
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Help other servers in other sections if they are busy and you are not
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Other duties may be required
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HEALTH & SAFETY RESPONIBILITES:
Health & Safety Knowledge i.e. WHMIS
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CPR Trained & Certified
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Demonstrate care and concern for all equipment to ensure its proper cleaning and safe- keeping.
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Bring to the attention of Human Resources any safety hazards or potential safety hazards which
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are in need of attention. In the event you do not see action, i.e. 24 hours, bring to the attention of
General Manager or your Joint Health & Safety Committee worker member.
To be familiar and carry out The Old Mill Inn fire procedures.
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MEASURE OF PERFORMANCE: Your Department Head will be reviewing your performance with you in
an overall continuous effort to enhance your performance.
Areas of review include: (but not limited to)
Job performance satisfaction
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Guest Satisfaction
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