Customer Service Templates Page 2

Response – request to cancel a transaction

Hi XXX,

Thanks for contacting us.

Following your request to cancel the order, I have submitted a cancellation request and you will receive

a refund for the purchase.

We look forward to your next purchase with us.

Regards,

XXX

Response – request to return an item

Dear xxxxx,

Thank you for purchasing in our store. We are sorry to hear that you are not happy with the item sent to

you.

In order to return the item, simply _____________________.

Please let us know if there is anything else we can do for you.

We look forward to your next purchase with us and your favorable feedback, if you were happy with our

service.

Regards,

XXX

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Parent category: Business