Sample Professional Business And Technical Writer Resume Template


Michael L. Wilson
200 Rainbow Drive NE
Lancaster, Ohio 43130
(740) 974-0905
Professional Business and Technical Writer
Michael is a professional writer with over 20 years of business and technical writing experience for both print and
online audiences. Familiar with every part of the writing process, including: generating creative content, writing,
interviewing Subject Matter Experts (SMEs), translating complex technical information into clear, easy-to-understand
documentation, editing and proofreading, document design and layout, establishing documentation standards,
content management and version control, print and online publishing, and social media. He has considerable work
experience within the IT and software development environments, but also familiar with retail, government/non-
profit, telecommunications, energy, publishing, academic, pharmaceutical, manufacturing, and insurance industries.
Core Competencies
User & Reference Manuals ▪ Proposals ▪ B2B Content ▪ Web Copy ▪ White Papers ▪ Content Marketing
Resumes ▪ Business Process Documentation ▪ eBooks ▪ Case Studies ▪ Template Creation ▪ Document Design
Presentations ▪ Business Profiles ▪ Standard Operating Procedures ▪ Process Mapping ▪ Flowcharts & Diagrams
Blog & eNewsletter Content ▪ Training Materials ▪ Online Help ▪ Quick Start Guides ▪ Installation Manuals
Work Experience
Flash Writing Freelance Solutions – Lancaster, OH
Oct 2004 — Present
Wrote the book: Flash Writing: How to Write, Revise and Publish Stories Under 1,000 Words Long, published by Virtual
Bookworm in October 2004.
Developed and created JumpStart Jars: Jars filled with writing prompts and creative exercises for writers of all ages.
Created, write content for, and maintain the website:
to support product sales.
Freelance Projects
– Researched, wrote, and designed Landing Your Dream Job as a Flight Attendant in 2016, a 116
page eBook for sale as an information product on . Taking site over as Webmaster in 12/2016.
Urbancode, Inc. – Established thought leadership by writing IT release management white papers and support webinars.
Able Management Inc. — Wrote proposals for association management business; Provided content (articles, member
interviews, links, marketing content) for the Pennsylvania Society of Health System Pharmacists (PSHP) newsletter.
Eastland Adult Workforce Development —Increased enrollment in Eastland Adult Workforce Development programs by
20% through the creation of proposal templates, sales letters, questionnaires, brochures, grant writing, and presentations.
Decorative Arts Center of Ohio — Developed a video script for the history of the DAC property through research and
interviews with the donor family to serve as a permanent exhibit in the Center.
TEKsystems – Columbus, OH (Client: Ascena Retail Group)
Jun 2015 – Oct 2016
Technical Writer
Provided documentation for networking and eCommerce IT projects for the Ascena Shared Services Group, a $4.8B women’s
retail apparel company with 6 brands and close to 1000 retail stores.
Established a Microsoft SharePoint site to serve as a central repository for documentation in support of high visibility IT
networking and eCommerce projects.
Wrote Standard Operating Procedures for actions supporting SOX compliance audits.
Provide detailed disaster recovery documentation for the Ascena eCommerce initiative; working with multiple
departments within the IT organization, outside vendors and offshore support resources.
Created and maintain documentation templates for Standard Operating Procedures, network and business process
diagrams to establish a consistent look and feel for documentation used in the IT SSG.
Reviewed and analyzed existing documentation and business processes to identify possible improvements.


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