Answering The Letter Of Complaint, Accepting Or Rejecting It. Page 3

EXAMPLE:

Everlong Batteries

171 Choi Hung Road

Hung Hon, Hong Kong

Tel/Fax 2235 2449

25 Nov 2008

Mr J Wong

Purchasing Officer

Fortune Goods

317 Orchard Road

Singapore

Dear Mr Wong

Order No. 2639/L

Please accept our apologies for the error made by our company in filling your order no. 2639/L

dated Friday, 21 November 2008.

You ordered 12,000 size Ultra super-long-life premium batteries, but our dispatch office sent

1,200. This was due to a typing error.

The balance of 10,800 batteries was dispatched by express courier to your store this morning and

will arrive by Wednesday, 3 December 2008.

Since we value your business, we would like to offer you a 10% discount off your next order

with us.

We look forward to receiving your further orders and assure you that they will be filled correctly.

Yours sincerely

David Choi

Distributions Manager

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Parent category: Letters