Answering The Letter Of Complaint, Accepting Or Rejecting It. Page 3


Everlong Batteries
171 Choi Hung Road
Hung Hon, Hong Kong
Tel/Fax 2235 2449
25 Nov 2008
Mr J Wong
Purchasing Officer
Fortune Goods
317 Orchard Road
Dear Mr Wong
Order No. 2639/L
Please accept our apologies for the error made by our company in filling your order no. 2639/L
dated Friday, 21 November 2008.
You ordered 12,000 size Ultra super-long-life premium batteries, but our dispatch office sent
1,200. This was due to a typing error.
The balance of 10,800 batteries was dispatched by express courier to your store this morning and
will arrive by Wednesday, 3 December 2008.
Since we value your business, we would like to offer you a 10% discount off your next order
with us.
We look forward to receiving your further orders and assure you that they will be filled correctly.
Yours sincerely
David Choi
David Choi
Distributions Manager


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