Performance Appraisal Page 2
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6Order input quality including proper
documentation and use of report and closing
20%
codes in company database.
Total
80%
Special Job Objectives
Special Job Objectives #1,
Help back up the Tech Support queue when
needed including opening cases
Total
5%
Special Job Objectives #2
Company Operator – answering and transferring
of calls
95% to 100% of all calls answered before going
to Voice Mail = rating of ETE
90% to 95% of all calls answered before going to
Voice Mail = rating of MTE
Under 90% of all calls answered before going to
Voice Mail = rating of BTE
Total
5%
Individual Development / Leadership Objectives
Intra & Inter-Departmental interaction and
5%
approachability
Multi-tasking abilities, works well under
pressure and knowing how and when to
5%
prioritize
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Parent category: Business