Performance Appraisal (Page 4 of 6) in pdf

Performance Appraisal Page 4

Performance Ratings: ETE = Exceeds Targets & Expectations, MTE = Meets Targets & Expectations, BTE = Below Targets & Expectations

II. Sample Corp Values

ETE

BTE Actual Performance

Open Communications

Sharing ideas on how to improve workflow, process

improvements for both internal staff and Resellers, reducing

call answer time and e-mail response time, database

modifications, etc

Adapt style and message of communication to each customer

Communicates information clearly, logically and concisely –

and in a way that has the greatest impact on internal and

external stakeholders

Openly shares concerns, ideas and acknowledgements –

in the spirit of improving the situation.

Rating

Personalized Solutions

Provide prompt customer service by answering calls and e-

mails right away

Stay upbeat and friendly towards the customer

Communicate clearly and precisely

Be accurate and organized

Rating

Caring Culture

Always ask the customer if there is anything else you can do

Be helpful and patient with customers and team members

Treat others as you would like to be treated

Keep your word. Build trust and customer loyalty by doing

what you say you’re going to do.

Rating

Unmatched Service and Support

Continuous focus on providing a “Customer First” attitude

High customer satisfaction results from customer surveys

and Reseller Council meetings due to showing a sense of

Performance Appraisal Page 4