Sales & Administration Job Description (Page 2 of 3) in pdf

Job Description

Sales & Administration

Other:

Completes other work activities as directed by store management; including, store advertising,

merchandising and display, employee training, store inventory procedures, and store clean-up and

maintenance.

Skill Areas

An employee must be capable in each of the areas listed below to successfully learn and perform the

responsibilities of this position. Competency in each of these areas is required at the time of hire.

Basic Math – The ability to add, subtract, multiply, and divide whole numbers, decimals, percentages, and

fractions.

Communication Skills – The ability to communicate information clearly and politely (both verbally and in

writing) while ensuring that the quality and content of the message are relevant to the circumstances. This

includes the ability to accurately record information on work orders and forms. This also includes the ability

and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions.

Customer Service Orientation – The willingness to provide excellent service to customers by being

friendly and enthusiastic, building trust, and anticipating and meeting customer needs. This includes the

ability to be calm and professional while taking timely action to build trust and develop positive

relationships with customers who are difficult or upset.

Detail Orientation – The ability to attend to and verify the accuracy and completeness of detailed

information. This includes the ability to identify missing and inconsistent information or data.

Getting Along with Others – The ability to establish and maintain rapport, interact comfortably, and work

well with co-workers. This includes cooperating, being supportive of others, willingly helping others,

considering others’ ideas and opinions, sharing information, giving proper credit, and fulfilling team

responsibilities.

Information Use – The ability to learn and apply new knowledge and skills. This includes the ability to read

and comprehend information presented in work-related documents; to study, master, and apply the steps

or procedures required to perform a variety of tasks; to follow written and verbal instructions, and to ask

questions where appropriate.

Problem Analysis & Resolution – The ability to anticipate and identify problems, solve problems through

a logical review of relevant information, and bring issues to the attention of store management when

appropriate.

Safety Orientation – Being aware of conditions that affect employee safety. This includes the willingness

to abide by Les Schwab safety guidelines and hazardous energy and materials procedures, wearing

Personal Protective Equipment, and avoiding taking safety risks.

Work Ethic – The ability and willingness to be positive, enthusiastic, and professional with customers and

co-workers. This includes a willingness to take independent action to complete job tasks; take

responsibility for work activities; complete tasks accurately, efficiently, and in a timely manner; and take

interest in self-development. This also includes attending work consistently, arriving on time, and following

store rules and expectations.

Multi-tasking – The ability to perform two or more tasks simultaneously or to shift back and forth between

two or more activities or sources of information.

Resilience – The ability to adapt to and work effectively under pressure. This includes the ability to work

through challenges and adjust to changes at work.

The skill areas listed below are also important or critical to successful performance in the Sales &

Administration job; however, these skills are not required at the time of hire.

Back Office Functions – Ability to perform back office functions such as bank deposits, accounts payable,

accounts receivable, and document reconciliation. This includes knowledge of Company guidelines and

procedures related to each function.

05/17/2016

Notice: This job description supersedes all prior descriptions

Page 2 of 3

Sales & Administration Job Description Page 2

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