Sample Performance Appraisal Page 5
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12Cooperation
N/A
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2
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5
Actions to consider for this topic:
• Establishes and maintains effective
• Exhibits tact and consideration
relations
• Offers assistance and support to co-
• Works cooperatively in group situations
workers
• Responds to requests for service and
• Confronts difficult situations maintaining
assistance
objectivity
• Uses negotiation skills to resolve conflicts
• Encourages open communications
Comments:
Customer Service
N/A
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5
Actions to consider for this topic:
• Displays courtesy and sensitivity
• Meets commitments
• Manages difficult or emotional customer
• Follows procedure to solve customer
situations
problems, improvises carefully
• Responds promptly to customer needs
• Always available for customers
• Handles service problems politely and
• Understands company requirements and
efficiently
standards
• Maintains pleasant and professional
image
Comments:
5
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Parent category: Business