Loan Officer Job Description Template Page 2
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SSENTIAL
UNCTIONS AND
ASIC
UTIES
1. The loan officer/member service representative position assumes
responsibility for the efficient, effective, and accurate performance of loan
functions:
a. Represents the Credit Union in a courteous and professional manner.
b. Receives member’s applications for loans.
c. Processes applications from the Loan Center website, in person, phone,
mobile applications, or in-direct dealer loans.
d. Prepares loan documents.
e. Ensures loan applications, notes, disclosures and other documentation
complies with relevant state and federal laws.
f.
Understands Wanigas loan policies and procedures to ensure a
member’s loan complies with policy and Board approved credit authority
limits.
g. Develops and recommends improvements to consumer loan products
and procedures.
h. Detects and resolves loan discrepancies promptly when brought to
attention.
i.
Balances daily transactions and resolves out-of-balance conditions,
whether their own or another employee.
j.
Performs teller duties when required or requested.
k. Understands credit union policies and procedures including but not limited
to Bank Secrecy, Anti-Money Laundering, robbery, OFAC, etc.
2. Assumes responsibility for the effective and professional performance of
member service functions:
a. Presents and explains Credit Union services and products to members
and assists in meeting their financial needs. Opens and closes accounts
including helping members complete switch kit information. Completes
payroll deduction and authorization forms. Answers questions and solves
problems for members by listening to problems, collecting data, securing
answers, and reporting to the inquiring party.
b. Keeps members informed of Credit Union services and policies, including
types of available accounts, interest and dividend rates, payroll deduction
options, and other related services.
c. Maintains and projects the Credit Union’s professional reputation.
d. Maintains privacy of member account information.
3. Assumes responsibility for establishing and maintaining effective
coordination and working relationships with area personnel and with
management.
a. Assist area personnel as required.
b. Completes required reports and records accurately and promptly.
c. Attends meetings and after hours events as required.
d. Travel to other offices or local vendors may be required from time to time.
4. Assumes responsibility for related duties as required or assigned.
a. Ensures that work area is clean, secure, and well-maintained.
b. Performs related clerical duties as required.
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