Front End Cashier Job Description printable pdf download

Front End Cashier Job Description

Reports to: Front Team Leader

Position Summary:

Provide exceptional customer service using the 10/4 rule, 3 Steps to Great Customer Service, and

5 Steps to Handling a Complaint, while maintaining a safe and hazard-free work environment.

Assist customers by processing purchases while providing prompt, friendly, helpful customer

service.

Essential duties and responsibilities

• Operate cash register by passing bar coded items across electronic scanner to record price

and display cost of customer purchase

• Process customer purchases promptly and accurately using correct PLU's for produce and

bulk items

• Process customer payment accurately and efficiently, in accordance with established

policies

• Make change, cash checks, and issue receipts to customers

• Promote Membership benefits with non-members

• Call for back-up as needed to minimize wait time for customers.

• Bag customer purchases as needed

• Become familiar with co-op policies in order to answer customer questions. Refer

unresolved questions or problems to Team Leader or Front End Manager

• Communicate co-op special events to customers

• Alert Management of potential shoplifters, disorderly customers or other emergencies

Customer Service

• Maintains a pleasant helpful relationship with customers and co-workers

• Provide prompt friendly customer service

• Encourage and answer all customer suggestions, requests and complaints

Department Maintenance

• Stock items as assigned

• Keep register area in a clean and orderly condition

• Collect grocery carts from corral as needed

• Inform Front End Manager of equipment repair and replacement needs

• Take care of any spills to keep customers and staff safe

PO Box 72637

Fairbanks, AK 99707

457-1023

Front End Cashier Job Description