Community Health Alliance Job Description Pharmacy Clerk/cashier (Page 3 of 4) in pdf

General Office Duties

1. Constantly alert for ways to improve customer service, improve patient flow, increase

productivity, and improve utilization of resources communicating ideas to supervisor

2. Notifies supervisor of unusual occurrences and adheres to policy regarding incident forms and/or

patient complaints

3. Attends and actively participates in staff meetings as requested

4. Follows all CHA policies and procedures

5. Maintains all Rx logs

6. Maintains all daily CareChest , Access to HealthCare, and Outreach transactions

7. Photocopies forms as needed to support patient flow

8. Faxes as needed to support paperwork flows

9. Does follow-up/call backs on patient Rx issues per pharmacist/technician direction

10. Helps translate when appropriate

11. Discusses billing/pharmacy charges-questions with patient/family members

12. Performs other work related issues

13. Returns to pharmacy stock, prescriptions that have not been picked up in at least 2 weeks from

completion

14. During the normal course of business the PCC will monitor pharmacy physical for outdated or

soon to outdate medications

Customer Service

1. Greets patients and family members

2. Answers phone and takes messages

3. Addresses patient/family questions or concerns

4. Exemplifies in behavior the Core Values of CHA

5. Monitors and maintains appropriate waiting room environment

6. Ensures cleanliness of work environment during operational hours

7. Has general knowledge of services that CHA clinic sites offer

CHA

Performance Standards

Pharmacy Clerk/Cashier

Professional Competence

1. Utilizes knowledge of CHA policy and procedures

2. Utilizes knowledge of general office procedures to create efficient, positive work

Peer/Co-Worker Relationships and Teamwork

1. Works to create/maintain good relationships with supervisors and co-workers

2. Fosters working as a team; dealing with and resolving conflict in a timely, efficient and positive

manner

Contributions to Company and Community

1. Attends department, facility and All Staff meetings in order to be an informed Community

Health Alliance employee.

2. Works with minimal supervision as a team member in a self-directed environment, adhering to

the mission and values of Community Health Alliance.

Community Health Alliance Job Description Pharmacy Clerk/cashier Page 3