Example Job Description Page 2
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1
2Example job description
Person specification
This section sets out the
experience,
Essential skills:
characteristics and
competencies you think
•
at least 2 years’ experience managing a customer service team
an applicant should have
in order to perform the
•
strong motivational and empowerment skills
role and fit into the
•
strong communication skills
organisation.
•
strong relationship management skills.
» Remember that skills
are not the only thing
that makes someone
Essential attributes:
the right employee.
Skills can be learned,
•
possesses managerial courage
but a person’s
•
takes initiative
attributes – that make
them fit in and work
•
works well with all kinds of people
well with the others in
•
remains calm under pressure.
the organisation –
can’t be learned.
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