Job Description - Bar Waiter/ess
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1
2CRUISE & FERRY SERVICES GROUP
JOB DESCRIPTION - BAR WAITER/ESS
Title:
Bar Waiter/ess
Rating:
Crew
Department:
Bar Department
Reports to:
Bar Manager/ Asst Bar Manager / Bartender
Cabin:
Shared
1. E
/S
/C
XPERIENCE
KILLS
HARACTER
• Should have experience on ships or at least in hotel in same position
• Must have a good command of the English and the German language
• Must be clean, smart and well presentable
2. D
&
UTIES
RESPONSIBILITIES
Is responsible for the service of beverages to the guests in a friendly and courteous manner in all the
restaurants or bars.
To provide efficient, expedient and courteous service to the guests leading to total guest and
company satisfaction.
Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations
and Ship’s property that he/she is working with.
To check all glasses, crockery and other items needed before putting them in use. To be
responsibly minded for the breakage and loss of such items.
To lay up tables, public rooms, side stations; following the instructions of his/her superiors and
according to company standards. To clean all seating furniture if needed or when an emergency
arises. To ensures that all items required for the set-up of each table are clean, unspotted and
in place.
To respect his/her Superiors, address him/her with the due titles, accept requests without
questioning, co-operate unselfishly, and be a good team worker.
To be courteous, warm, smiling while dealing with guests. Be efficient, fast and serve with
confidence and flair.
Must be familiar with all menu items, their preparation and service procedure.
To make sure that all beverages are according to menu and list specifications, properly
presented and be of correct temperatures before being served.
To carry out all side jobs as assigned to all Service Stewards on a fair rota basis.
To listen to guest complaints. Rectify wrong doings and any guest demands. Inform
Bartender/Bar Manager of all complaints.
1/2
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Parent category: Business